MyStore.gg user guide

On a product's Promotion → Marketing → Order Bumps section, adding an offer and clicking Save Changes now keeps that bump after you reload or reopen the product. The list waits to finish loading before you can edit it, so a background save cannot replace your offers with a blank list. Saving other product fields also keeps any variant or fixed-price discount already on a bump. A percent discount must be between 0 and 100. If the bump cannot be saved, you see an error instead of a "Product saved" message with a blank list.

Your checkout shows the payment methods you turn on in your own Stripe dashboard. Some of them don't finish instantly: SEPA Direct Debit and other bank debits take a few business days, bank transfers and cash vouchers wait for the shopper to pay, and methods such as Klarna or iDEAL send the shopper to their bank or provider and back. Before this update, those payments could reach your Stripe account without an order appearing in MyStore.

Now MyStore saves the order details just before the shopper pays and creates the order as soon as Stripe accepts the payment — even if the shopper closes the browser while their bank finishes. While the money is on its way, the order shows Pending with Payment processing (bank debits) or Awaiting payment (bank transfers and vouchers). Wait for it to move to Paid before shipping. Inventory, digital downloads, confirmation emails, and fulfillment start at that point, exactly once. If the bank payment fails or expires, the order changes to Payment Failed or Cancelled.

Shoppers see a matching confirmation page: "Order Received — Payment Processing" or "Complete Your Payment" instead of "Order Confirmed" until the money arrives. Card, Apple Pay, Google Pay, and PayPal orders work as before. Declined card attempts no longer count as orders. Revenue reports and first-time-customer discounts only count real purchases.

Product pages keep the option groups you saved, such as Format, Size, or Color. A book with Paperback and Hardcover no longer adds a second Option row when every variant name is already its Format choice.

In-stock choices stay selectable. If Hardcover has inventory, shoppers can choose it. A distinct name such as Signed stays selectable beside Paperback, whether that word is saved on the variant or only in its name. A different choice such as Glossy or Matte on a size M print still appears, and a size in the name, such as Tee / S, still shows when Fit already uses S and M. A name such as Tee / Small does not add an Option row when Color and Size are already saved, and both sizes stay selectable. Editing a variant does not remove a stored choice.

The dashboard reminder for missing Privacy, Terms, or Returns pages now includes a close button. Choose Dismiss for 24 hours to hide it for the current store and browser.

The reminder returns after 24 hours if a required page is still missing, and disappears once all three pages are enabled. The account initials tile in the lower-left sidebar also uses the dashboard accent color with readable contrast.

After a paid digital order, the confirmation page now shows a Download button for each file. Guest buyers no longer need to sign in or create an account first. The buttons open the same secure download links MyStore emails to the buyer, so each file keeps the download limit and expiry you set. On your own domain, the buttons stay on that domain.

The buttons appear once payment is confirmed. Before that, the page says the links will appear there and arrive by email. Access download files is still available for buyers who want to use a store account.

If a purchased file is missing from storage, the download page now says the file is unavailable and asks the buyer to contact your store, instead of opening a technical error. That attempt does not use up one of the buyer's downloads. Use Replace file on the product to fix it for existing buyers.

Print on Demand → Lulu Direct lists books from print jobs on your Lulu API account. A book you published on lulu.com, but never printed through that API, is not in the list. The empty message explains that. Paste a print-job ID to import that job. A project ID copied from the lulu.com website is not a print-job ID, and Lulu does not let the API open those projects. For those books, download the interior and cover PDFs from Lulu and create the book from new files.

Interior and cover PDFs, including files up to 1 GB, now upload through MyStore in pieces. MyStore checks that you are signed in, that the file starts with a PDF header, and that it is between 1 byte and 1 GB, then stores it privately. Your browser does not send the file straight to file storage. Leave the tab open until the filename replaces the uploading message. MyStore still gives Lulu a temporary link only when you validate or publish the book.

Choose Agent in the dashboard's top bar to open a conversation beside your work. Ask about products, categories, discounts, FAQs, or sales. The Agent uses your selected store and current page as context, and reads real store information within your existing permissions.

Ask it to draft a product, improve product copy or pricing, update a category, change product status, or prepare FAQ content. Every change appears as a review card with exact proposed values and current target values. Choose Approve change to apply that specific change, or Decline to leave your store unchanged. New products are created as drafts. Approval expires after 30 minutes; if the store or target changes, ask for a new proposal.

The History button reopens your private conversations in this store; New conversation starts fresh. Close and reopen the panel to continue. Switching stores or signing out clears the open conversation from the panel. Exit Demo Mode before using the Agent.

Agent and Superpowers/MCP are both available. The Agent uses DeepSeek V4.1 Flash through OpenRouter and the platform's existing server-only AI connection; members do not enter provider keys. If it reports a connection problem, open Settings → AI Writing for status and support steps. The Agent currently handles catalog, category and FAQ changes; payments, email sending, deletion, integration setup, and access administration use their existing workflows.

MyStore now includes a focused MCP adapter for AI assistants. After you provide a short-lived Convex bearer token, the adapter can list your stores, show a store overview, search active products, and list recent orders. Every request stays inside your existing store and role permissions.

The local adapter runs with npm run mcp:mystore. The deployed application also exposes /api/mcpfor JSON-RPC over HTTP. The assistant can also discover merchant actions, check their exact inputs, and prepare changes for your approval. Store permissions still apply. See the Integrations section for setup details.

Print on Demand → Lulu Direct can take a new interior PDF and cover PDF, including large print files up to 1 GB. The file uploads straight to private storage. MyStore gives Lulu a temporary link only when you validate or publish the book.

If an upload is blocked, the page explains what happened instead of showing only "Failed to fetch". Leave the tab open until the filename replaces the uploading message.

A signed-in shopper can open Account → Addresses and save a shipping address for faster checkout. Label and apartment are optional. The form uses the same sign-in as the rest of the account, including when the store is open on its custom domain.

If that sign-in has expired, the form asks the shopper to log in again. Saving an address does not place an order.

The bundle editor now includes an image upload. Drop or choose a JPEG, PNG, WebP, or GIF up to 5 MB. MyStore stores the file and fills in the hosted address — the same kind of storage link used by product images.

You can still paste an image address, including one copied from a product you already uploaded. Save the bundle to keep the picture. Draft bundles can have an image before you publish them, and shoppers see it on the bundle in your store.

If your store sells in pounds, euros or another currency, the dashboard now shows that currency throughout: home revenue and charts, orders and refunds, returns, customers, discounts, specials, marketing, the product import preview and design previews. Each order shows the currency it was paid in.

Shoppers also see your store currency in the automatic discount banner, on their loyalty, referral and subscription pages, in the minimum-order message for discount codes, and in subscription and refund emails. Supplier catalogs keep the supplier's own billing currency, labelled as such.

At the top of the sidebar, your store now shows its logo or its first letter, so it's easy to tell apart from the MyStore app mark. Click it to switch stores or create a new one.

Changing a product's weight, price or other details in the product editor now saves. Only the fields you changed are sent, so an older setting on the product can no longer block the save. You can also clear a weight, a compare-at price, the vendor, or the personalization fields.

Under Settings → Shipping, weight-based prices and subscription shipping prices now save. Weight bands use the lb or kg unit from Store Settings, and prices show your store currency.

If a save ever fails, the message now says why, so you know what to change.

The seller dashboard now uses the Scale Plus purple accent. The sidebar runs the full height of the screen with the MyStore.gg logo at the top, so your menu stays in view while you work. Nothing moved: every page is where it was.

This guide gained sections for Customers, Specials, Returns & Refunds, the Marketing hub (referrals, loyalty, and email templates), Integrations, Branding, Pages & Menu, Cart & Checkout, Store Settings, Webhooks & Activity Log, and Account. Use the search box above the section list to jump straight to a topic.

Open your store from its own address, such as content.mystore.gg, and the dashboard uses that store. Products you add there are saved to it and show in My Products. Set the status to Active for them to appear on the public product list. Draft, Archived, and hidden products stay in My Products for you and your store team. Shoppers, and anyone signed in who is not on that team, only see Active products in the catalog, search, and collections. Unlisted products stay off those lists and still open from their direct link.

A product special now uses the same price on the product page, in the cart, and at checkout. A percentage off, an amount off, or a sale price applies while the special is turned on and inside its start and end dates. When the special has not started or has ended, customers pay the regular price. Bundle prices are unchanged.

An invitation email now includes Accept Invitation and Create a free account. The invited person signs in, or creates a free account, with the same email the invitation was sent to. They can then accept and join the store. They do not need to create a store of their own first.

If they are already signed in with that email, the invitation page shows Accept. A different signed-in account is asked to sign in with the invited email.

Custom HTML sections on your home page keep your HTML and CSS, including classes, IDs, and style rules, so the section can use your own design. Scripts and forms are still removed. Video embeds are limited to YouTube, Vimeo, Loom, and Wistia.

Styles stay inside that section and do not change the header, cart, or checkout. Open Storefront → Page Sections → Sections, edit the Custom HTML section, and save. Sections you already saved stay in place.

Team invitations now open even when the invited person does not have a store yet. Sign in, or create an account, with the email address on the invitation; you return to the same invitation afterward. If it cannot be accepted, the page shows the reason, such as the wrong email, an expired link, or an invitation that was already accepted.

Categories can be nested more than one level deep. In Products → Categories, choose any category that is not inside the one you are editing. Choose None to make it a top-level category again. The category list and storefront menu show the deeper levels.

Gelato catalog browsing lists the catalogs on the connected Gelato account. CJ Dropshipping connects with the API key from the CJ account; if CJ rejects the key, that message is shown on the connection screen.

Product pages under categories now use the product SEO title, description, and product link for search engines. A store on its own domain shows the store name in the home page title.

Click Start free on the MyStore.gg homepage (or open mystore.gg/signup). Enter your first name, last name, email, and a password of at least 8 characters, agree to the Terms and Privacy Policy, and click Create my free store. You are signed in automatically and taken to store setup — no second sign-in screen.

MyStore has no monthly cost. When you make a sale, MyStore keeps a 3% platform fee. Payment-processor fees (Stripe/PayPal) are separate. Paid Scale.gg plans lower or remove the platform fee.

Your account is a Scale Plus login. The same login also opens Courses.gg, Invoicer.gg and the Scale.gg marketplace. If the sign-up page says you already have a Scale Plus account, click Sign in and use that email instead. If you already use another Scale.gg app, just click Sign in — free MyStore access is added to your account automatically. We also send a verification email; you can start building your store before you click it.

Open Settings → Store → Domain, then Open Domain Manager. On your domain, add a connection and click MyStore.gg. Choose the store that should open on that hostname and save. MyStore receives the domain automatically — you should not have to paste DNS records back into this dashboard.

For MyStore, Cloudflare records must stay DNS only (gray cloud). Domain Manager shows those records after the connection is saved.

The Digital Files list on a digital product now shows how each file was supplied. An Uploaded file badge with a document icon means MyStore stores the file. An External URL badge with a link icon means the download points at an address you pasted in from somewhere else. The line under each file name also reads Hosted by MyStore or Hosted externally.

This matters when you review a product later. Previously an external URL looked identical to an uploaded document, so it was easy to believe a document had been uploaded when a link had been set. Files created before this update are labelled automatically.

Open Products → a digital product → Digital Files and choose Add Digital File. Set an optional download limit or expiry first, then choose the file. MyStore displays the real transfer percentage and attaches the file to the product as soon as the upload finishes. Paid digital files are limited to 500 MB each. The limit is checked when you choose the file and enforced on the server, so an oversized file is refused instead of stored.

The success message now means both steps completed: the bytes reached storage and the downloadable file appears on the product. You no longer need a second Add File click after a successful upload. The uploaded-file record and the product's downloadable asset are finalized together, so MyStore cannot report one as saved without the other. If storage succeeds but saving the product fails, the form keeps the uploaded file and offers Retry Save Digital File so you can retry without uploading the bytes again.

External URLs use Save External Link after you enter the file name and direct HTTPS address. Confirm the saved file appears in the Digital Files list before selling or testing the product.

The Files column on My Productsshows the number of attached files for each digital product. An amber 0 files warning identifies digital products that are not ready to deliver; physical products show a dash. Use Customize Columns to show or hide Files.

Owners and admins can open a digital product’s Digital Files, choose Replace file, upload a nonempty replacement up to 500 MB, and describe what changed. Prepare update saves a draft and counts eligible existing buyers. Uploading a draft sends nothing.

Review the file and buyer count, acknowledge the warning, then click Publish update. The same purchased file record now serves the latest version. Original links, expiry dates, and download counts stay unchanged; this does not add another file to old orders or grant new access. Unpaid, cancelled, refunded, expired, and exhausted purchases are excluded from notifications.

Eligible buyers receive one account notice and a deduplicated email for this update. Email uses only the selected MailBaser sender. If no active sender is ready, email waits until you connect one under Settings → Notifications → Email Sender. Account notices do not wait for email.

File history retains original and published versions. Managed uploads cannot be removed while retained; externally hosted originals must remain available at their original URL. To restore an earlier version, download its retained copy and upload it through the same review-and-publish process. Discarding a draft publishes nothing and keeps the upload recoverable in the file library. Storage usage grows as you retain versions.

The delivery summary reports MailBaser acceptance, waiting, unconfirmed, and skipped notices. Unconfirmed sends stop for review rather than automatically resend. Owners and admins must check MailBaser activity and acknowledge possible duplicate emails before retrying; successful notices are not resent. Provider acceptance does not guarantee inbox delivery. Replacing a file does not repair a missing purchase link or reset download limits.