MyStore.gg user guide

A failed description request now leaves a clear message inside the writing window. Your reference URL, tone, and instructions stay in place, and your existing product descriptions remain unchanged. You can correct the problem and retry without closing the window.

1. Read the message under the connection status. It distinguishes temporary unavailability, usage limits, and a shared connection that needs attention.
2. For a temporary failure, wait briefly and click Retry. MyStore tries approved DeepSeek providers, then the GLM backup for temporary connection, capacity, or rate-limit failures within the same time limit. Invalid credentials and account billing errors need platform support rather than repeated attempts.
3. For a usage limit, wait until the Retry in …s countdown finishes. The button stays unavailable during that waiting period to avoid repeated requests.
4. For a configuration problem, open Settings > AI Writing in the separate tab and contact MyStore support. A platform administrator must test or replace the shared connection. Members should not paste secret keys into this dialog or support messages.
5. When the saved shared connection changes, the open dialog notices the update and offers Retry. Review the resulting draft before saving the product.

• Keep the dialog open: You do not need to re-enter your instructions after a failed request.
• Do not upgrade to fix setup: Changing your store plan cannot repair missing credentials or provider quota.
• Check the draft: Retry requests a fresh draft. Verify product facts before saving.

Is AI active just because Retry is available? No. A working approved platform connection and available provider quota are still required. These recovery improvements do not activate a missing connection.

Can I replace the shared key from my store? No. Only platform administrators can test and save replacements. A replacement is saved only after its generation test succeeds, protecting the previously saved connection from a failed update.

AI writing helps you draft product descriptions, customer emails, and store policies. MyStore uses one shared OpenRouter connection with DeepSeek V4 Flash and a GLM 5.2 backup, so members do not need to supply a personal key. The status screen explains whether setup is present before you spend time trying to generate a draft. No Gemini connection is needed.

1. Select your store in the dashboard. Use a saved store, not a demonstration store, to check its real status.
2. Open Settings > AI Writing. You will see a status card for the shared service.
3. If the connection is configured, open Products, choose your product, and select Generate AI Description or Refine Description with AI. The dialog checks availability before enabling generation.
4. If setup is required or needs attention, contact MyStore support. Include your store name and the status message. Never send passwords or secret keys in a support message.
5. After support updates the saved connection, the open description dialog offers Retry. You can also reopen it and generate again. Review both description fields before saving the product.

Product writing is available to authorized store team members without upgrading from Simple to Power. Email and policy drafting still require an owner or administrator account and access to the relevant editor. A connection problem does not change those permissions.

Only platform administrators can open Platform > AI Connection. They enter an approved OpenRouter key and choose Test and save connection. A real generation test must succeed before the new connection becomes active. If it fails, the previous saved connection stays unchanged. Test current connection checks an existing connection without replacing it. Members cannot view the stored key. Platform operations can also supply the shared connection securely on the server; no personal member setup is needed.

• Keep your work: Setup guidance opens from the product dialog in a separate tab. Failed generation does not replace your existing description.
• Start with facts: Include sizes, materials, and intended uses. Avoid confidential information and verify claims before publishing.
• Read the message: Usage limits or temporary errors may need a retry or support help, even when the connection is configured.

Does “configured” guarantee the next draft will succeed? No. It means connection details are present. Provider quota, credentials, or temporary availability can still affect a request.

Why is Generate unavailable? Wait for the initial connection check. If setup is missing, contact support; repeated clicks and a plan upgrade cannot connect the platform. Once connected, continue with the AI Product Descriptions instructions under Products.

Each public product page automatically publishes one structured product record with the saved name, images, description, price, currency, availability, canonical URL, brand, SKU, variants, and approved review information when available. Keep those product fields current so search engines receive accurate details.

Signed-in store team members see an Edit productbutton beside the public title. It opens that exact item in the editor. MyStore verifies store membership again on the server; regular shoppers never see or gain access to it.

The cart lets shoppers review their products without turning their phone sideways. Full product names and variant details wrap onto additional lines, and prices stay within the screen. Quantity and remove controls are visible, with larger tap areas to make changes easier.

1. Open your storefront and add a product. Select any required size or color first so the cart shows the exact choice.
2. Open the cart from the header. Depending on your store’s settings, you will see the full cart page or a slide-out cart drawer. Both wrap long names and keep item controls visible; the drawer has its own checkout button.
3. Review each item. The image and full name appear first. On narrow screens, quantity and item total occupy a separate row, so neither competes with a long title.
4. Change the quantity with plus or minus. The item total and subtotal update together. Minus stops at one; use the trash button to remove the item completely.
5. Review the Order Summary below your items. Shipping and taxes can depend on checkout details; the bottom bar’s subtotal is not a promise of the final payable total.
6. Choose Checkout in the bottom bar, or use the summary’s button. Both lead to the same checkout flow. Adding to a cart or changing a quantity does not place an order.

The bottom checkout bar appears only when the cart contains items and the screen is narrower than 768 pixels. It accounts for the phone’s bottom safe area. On larger screens, use the summary’s checkout button instead. Long titles remain readable at both sizes, with the store’s existing colors and fonts.

Modern and Minimal storefronts have a compact phone header with the logo, cart, and menu button. Open the menu for account, wishlist, and display controls; they have not been removed. Desktop navigation keeps its regular layout.

• Preview real products: Check your longest product name and a product with variants on your own phone before promoting the store.
• Check totals: A multi-quantity item shows its combined price and per-item price. Review both before continuing.
• Keep checkout clear: Use a brief custom checkout label. Longer labels wrap but take more room on small screens.

Where did the bottom bar go? It disappears for an empty cart and on tablet or desktop widths. Add an item or use the summary’s checkout button as appropriate.

Does this change discounts or payments? No. This is a readability and navigation update; existing checkout, shipping, discount, and payment rules still apply. See Shipping Options and Payment Setup for those settings.

Deleting an imported product from MyStore now also removes its provider connection from that store. This works for a single deletion and for bulk deletion. It does not delete the item in your provider account or remove your order history. Older connections left behind by previously deleted products no longer mark those items as already added.

1. Select the correct store in the dashboard. Open Print on Demand, then choose Printful or Printify.
2. Refresh the provider’s products. For Printful, click Refresh Products. Wait for the catalog and published-product refresh to finish.
3. Find the item you previously deleted. Click Add to store to create a new listing connected to the provider. Review its description, prices, images, and variants before promoting it.
4. If Printful shows a refresh report, read the affected product and suggested next step. A cleared old link means you can import that item again. A provider problem may require reconnecting or checking the product in Printful.
5. After addressing the message, choose Retry Refresh Products. The report stays visible so you can refer to it while troubleshooting.

Printful and Printify imports now save the product, variants, and connection together. Retrying a completed import does not create another copy. A failed refresh keeps the product in your store; it does not silently delete your listing.

• Check drafts first: A draft is still an existing product and stays marked as added. Edit that draft instead of importing a duplicate.
• Keep the provider original: Re-import requires the product to remain available in the connected provider account.
• Review your new listing: Re-import is a fresh import, not restoration of previously deleted edits or links.

Does deleting a product cancel earlier orders? No. This cleanup leaves order history and provider orders alone. Handle cancellations through the order workflow.

What if the item is absent from the provider catalog? Check the selected provider account and whether the item still exists there. Refresh cannot recreate a product deleted at the provider.

Supported Printful products now include a Size Guide beside the variant and quantity area. Shoppers can compare measurements without leaving the product page or losing their purchase choices. The popup uses your store’s colors and font and fits phone screens.

1. For a new item, open Print on Demand > Printful and use Add to store. Available size information is included automatically.
2. For products already imported, click Refresh Products in Printful. This pulls in available size guides along with refreshed images and variant details. Review any refresh report before continuing.
3. Open the storefront product page. Choose a variant, then click Size Guide beside the purchasing options.
4. Choose Measure yourself for body measurements or Product measurements for the garment itself. Follow the supplied diagram and instructions; these are different ways of measuring.
5. Switch between Inches and cm when both are supplied. Compare the row for the size you are considering. On a phone, scroll inside a wide table to see additional columns.
6. Close the popup to return to your product choices. Opening the guide does not change your variant or add an item to the cart.

Only tables and units supplied by Printful appear. Some products also include international size comparisons. If an imported item contains more than one product style, the guide opens the style matching the selected variant where possible; the Product style selector lets shoppers choose another supplied guide.

• Use the right method: Body measurements and flat-garment measurements are not interchangeable.
• Check after refreshing: Open one of your actual product pages and confirm the diagram and size rows match that item.
• Keep the unit consistent: MyStore displays the provider’s supplied tables; it does not guess missing measurements.

Why is there no Size Guide? Printful does not supply one for every product. Refresh an older import first. If the report mentions a temporary size-guide problem, retry later. An existing guide is preserved when a refresh cannot retrieve its replacement.

Does this add Printify size guides? No. This size-guide release covers supported Printful products.

In Email Templates, select a template and choose Generate with AI. Enter what you want changed, then click Generate. The subject and formatted email are drafted together.

Check the preview and customer/order placeholders before saving. Generation does not send an email. Failed generation keeps the existing subject and template in place. See AI Product Descriptions above for timeout, capacity, and configuration help.